Carroll's Satellite & TV Service

We understand how hard it is to get reliable and accurate information on problems you experience with your satellite and how to repair them. We get calls from many customers that are frustrated getting the run around from different technicians that only know what they have read in a book. That's where we come in.
We are a family owned satellite company and have been installing and servicing all types of satellite systems for over 23 years. All of our technicians are certified and are continually upgrading their certifications to meet the demands of new technology. In fact, we even offer tech support to factory technicians simply because we work in the field with all of the different applications. Often the factory support divisions have never actually worked on the systems. Therefore when they get stumped on a problem, they call us.

Here's how it works:

> First, fill out the questionnaire on the next page. Make sure that you fill in all blanks, including area code & phone number.

> When you get to the receiver information, please be thorough. The more you can tell us, the more we can help you.

> When you are finished with the questionnaire hit send. Please allow at least 24hrs for a response back. Depending on the problem, we may elect to call you, instead of an e-mail response.

> The technical support fee is $25.00 per incident. With each incident, we will provide up to 3 e-mail responses or 2 phone calls totaling 15 minutes.

> If we feel we cannot help you to resolve your situation, we will respond back to you, informing you of this, at no charge to you.

> Please be aware, we cannot guarantee a successful resolution to every problem. Therefore, there is no refund after services are rendered, if your problem isn't solved. Be rest assured, we will do everything we can to help you. Our goal is to get you back to happily watching TV again, and for you to be satisfied with our service.

Carroll's Satellite Service
44221 North 20th St. West
Lancaster, CA 93435
661-943-2121 • rick@avsatellite.com